When I was young, one of my career aspirations was to be a grocery store cashier. I always loved working with all kinds of business machines (which is why I excelled at typing), and punching a cash register sounded like a whole lot of fun. I actually kept that dream until I met my father-in-law, who worked as a grocery store cashier for most of his life, and his hands were all gnarled from constant cash register work. Then self-checkout stands were invented, and despite my excitement about living my dream, the bloom soon faded.

But one thing that hasn’t ended is my fascination with trade jobs and I will read any kind of story where the author immerses themselves into a particular profession (usually undercover) and journals the experience. I tag them with the topic of “industry insiders.” Lest you think going deep into these kinds of jobs is boring, au contraire; they are all worth reading about.

One of the first books on this topic was Nickel and Dimed: On (Not) Getting by in America by Barbara Ehrenreich, which became a bestseller and remains popular. Her reports of working as a waitress, hotel maid, house cleaner, and other minimum-wage jobs were eye-opening. Another book on the topic, On the Clock: What Low-Wage Work Did To Me and How It Drives America Insane by Emily Guendelsberger, chronicled the author’s work in an Amazon fulfillment center (before robots took over picking orders), as a call center representative for a cell phone company (more interesting tha one would think), and in a San Francisco McDonald’s. Another fascinating book is Benjamin Lorr’s The Secret Life of Groceries: The Dark Miracle of the American Supermarket, where the author takes us behind the scenes of the grocery business, working in Whole Foods, traveling across the country on a trailer truck, visiting a pig farm, and talking to a man who was forced to work for years on a Thai fishing boat (you may not want to read about where most of our shrimp comes from).  

That brings me a new book coming out on June 9, Cleanup on Aisle Five: Essential Work, Poverty Wages, and the View from Behind the Supermarket Register by Ann Larson.

The author, a journalist, needed work during the pandemic, so she found a job as a supermarket cashier in Utah. In this memoir, she takes a deep dive into the inner workings of supermarkets and observes her co-workers as they deal with harsh conditions and poor management. Her reporting on self-checkouts was especially interesting. The main thing I took away from this is that I will never ever chastise or give a cashier a hard time — prices aren’t their fault; items ringing up incorrectly (hello, *#$%*@ digital coupons!) isn’t their fault, and if they are curt, their feet probably hurt, or they had to come to work with a terrible headache.

So I guess it’s time to give up my dream of working as a supermarket cashier and make do with typing games.